Your secrets are safe with us... literally
Last Updated: January 2024
Look, we get it - privacy policies aren't exactly thrilling reading material. But here at Arcane Quinthorix, we take your privacy as seriously as we take our mystical ambiance. We've tried to keep this straightforward and honest, 'cause nobody's got time for legal jargon that reads like an ancient curse. Everything we collect, we protect. Simple as that.
When you book a stay with us, yeah, we're gonna need some basics - your name, email, phone number, payment details, and your address. Pretty standard hotel stuff. But we also keep track of your preferences like which themed suite makes your heart sing, dietary restrictions for our enchanted dining experiences, and any special requests you've made during past visits.
We also collect some tech stuff automatically - IP addresses, browser types, and how you navigate our site. Nothing creepy, just helps us make sure the website doesn't crash when you're trying to book that Alchemist's Chamber at midnight.
We're not collecting info just for kicks. We use it to process your reservations, send you confirmation emails, provide the services you've booked (can't give you that mystical spa treatment without knowing you booked it), and occasionally reach out with special offers that we genuinely think you'd dig.
We'll also use your data to improve our services - if everyone's loving the moonlight meditation tours but nobody's interested in the crystal reading sessions, we wanna know that.
Here's the deal - we don't sell your personal information. Period. We're not that kind of establishment. However, we do share certain details with trusted partners who help us run the hotel smoothly. Think payment processors, booking platforms, email service providers, and our cleaning and maintenance crews who need to know which room you're in. Everyone we work with is bound by strict confidentiality agreements.
Our website uses cookies - not the chocolate chip kind, unfortunately. These little files help us remember you when you return, keep items in your cart, and understand which parts of our site people actually use. Most browsers accept cookies automatically, but you can disable 'em if you want. Just know that some features might not work as smoothly without them.
We use both first-party cookies (ours) and third-party cookies (from services like Google Analytics). The third-party ones help us see overall trends - like how many folks visited from Toronto versus Montreal - but they don't tell us who you specifically are.
You've got rights when it comes to your data, and we respect that. You can request to see what personal info we've got on file about you. Don't like something? You can ask us to correct it. Want us to delete your data entirely? We can do that too (though we might need to keep some stuff for legal or accounting reasons).
You can also opt out of marketing emails anytime - there's an unsubscribe link at the bottom of every promotional message we send. We might be a little sad, but we'll get over it. You'll still get the important stuff like booking confirmations and receipts though.
As a Canadian business, we comply with PIPEDA (Personal Information Protection and Electronic Documents Act). If you're visiting from elsewhere, we also respect GDPR and other international privacy standards.
We use industry-standard security measures to keep your information safe. That means SSL encryption for data transmission, secure servers, restricted access to personal data (only staff who need it can see it), and regular security audits.
But let's be real - no system is 100% hack-proof. We do our absolute best, but if somehow there's a breach, we'll let you know ASAP and tell you exactly what happened.
We don't hoard data forever like some ancient dragon with gold. We keep your personal information only as long as necessary to provide our services and meet legal requirements. Active guest records stick around while you're a customer and for a reasonable time after. Financial records we gotta keep for 7 years (tax laws, not our choice). Marketing preferences we'll remember until you tell us otherwise.
Sometimes our website might link to other sites - maybe a local tour company or a partner spa. Once you click those links, you're playing by their privacy rules, not ours. We try to partner with reputable folks, but we can't control their practices, so check out their policies too.
Our services aren't directed at kids under 16, and we don't knowingly collect their personal information. If you're a parent and think we've somehow got your kid's data, let us know and we'll delete it faster than you can say "mystical enchantment."
We might update this policy occasionally - usually when laws change or we add new services. When we do, we'll post the new version here and update the date at the top. Major changes? We'll send you an email heads-up.
Privacy stuff can get confusing, and honestly, if you've made it this far, you're more patient than most. If you've got questions, concerns, or you wanna exercise any of your rights, just reach out. We're humans (mostly), and we're happy to chat.
Email: reservations@arcanequinthorix.info
Phone: (604) 555-0187
Mail: 1247 Mystic Avenue, Vancouver, BC V6B 2W9, Canada